Call center headsets
For a noise-free call center
The most experienced and helpful agent is useless if they can’t be heard, and their biggest enemy is background noise. In a crowded workplace, noise can turn every conversation into a struggle for both the agent and the customer. In fact, call center agents consistently rate noise as having the largest negative impact on their productivity.
At Jabra, we understand this better than anyone. Our call center headsets are built with one primary purpose in mind: to take noise disruption out of the equation, therefore allowing you to focus on the conversation. With HD voice technology and noise-cancelling microphones, you get crystal-clear sound quality on both ends of the call.
Hear the difference
Noise-cancelling microphones reduce unwanted background noise and are ideal in noisy work environments.
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HD Voice / Wideband audio uses a broader sound frequency range, making your calls lifelike and vibrant.
You won’t have to struggle to hear what the other person is saying.
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Air Shock Mic
Having the mic close to your mouth can cause unwanted noise from breathing noise. Air shock mics have many small holes and a special layer of foam on the inside. This prevents most air shocks and improves call quality.
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There’s real business benefits. But don’t just take our word for it. One Jabra Pro 9400 customer comments:
Users seem happier. If we’re saving them 10 to 20 seconds, maybe 15 or 20 times a day, we’re doing that every day for hundreds and hundreds of people and that’s where we’re getting ROI.
– Director, End User Computing, Technology Operations
What our call center customers say
We really needed the highest quality headsets to ensure the best level of communication and we found that in Jabra
The sound is crisp and very clear, we don’t have to repeat conversations with our customers, and our customers won’t hear anything in the background
Our team of product experts can help you find the best solution for your company. Get instant pricing and advice for your specific environment and use case. Fill out the form and a Jabra representative will contact you.
Apply for a free trial
If you’re planning to deploy more than 50 units for your company, speak with sales to find out if you might be eligible for a free trial.
Need technical support?
For technical support and warranty-related questions, contact our Business Support team.
Business Support is available Monday – Friday 8 am – 8 pm EST.
You can also call Business Support directly on 1- 866-697-8757
Are small charities failing to keep up with the latest giving trends? Charity Digital
Are small charities failing to keep up with the latest giving trends?
According to new research from payment processing specialist Charity Checkout, 71% of charities do not accept donations via their own website. This research was conducted over two years and 5,214 charities were surveyed.
Founder Chester Mojay-Sinclare said: Whilst the majority of local charities are do not accept credit and debit card payments online, large charities are investing more in technology year on year. We must reduce the technical and financial barriers to payment processing for smaller not for profits, or it will not be too long until we start to lose our local community based charities entirely.
Charity Checkout states that its goal is to make online payments accessible to all good causes. Over 55% of its charity clients are new to online fundraising and more than 75% have previously never offered regular giving via their website.
Mojay-Sinclare contends that local charities can no longer rely on donations in cash and cheques alone, as this generation of donors is dying out. A recent report by payments association Apacs states that, by 2015 the number of payments made by cash in the UK will be overtaken by other methods of paying. These changes signal a step change in the way we give, which small charities need to be well prepared for.
One small charity that has recently embraced online giving is Harrison s Fund, a charity working to find a cure for Duchenne Muscular Dystrophy. Since offering the options of credit and debit card processing in October 2012, the charity s online giving has grown from nothing to over £10,000 a month.
The charity s founder, Alex Smith, said: We have seen a sharp increase in the number and value of donations being made to the charity over the last year. Since investing in online fundraising with Charity Checkout we have experienced a wave of support for the charity, which has begun to spread virally across the internet. This new found funding will enable us to fund even more research to stop Duchenne.
The average online donation has grown by 32% over three years to £69.70, whilst the number of gifts is also up. With everything changing so fast, what will happen if the majority of smaller charities remain reliant on old fashioned giving methods?
Check out the whitepaper below from IE Design Consultancy which explains paperless Direct Debit, discusses its advantages and how it can transform a charity’s fundraising strategy whilst also cutting their admin costs.
1 in 10 Small Charities in London Fear Closure
London’s Small Charities in Fear of Closure
- One in ten say they face going under in the next 12 months
- 14% decrease in voluntary income
- Around a quarter dipped into their reserves in the last month
One in ten small charities in London fears it will have to close in the next 12 months, according to a new report published today/Fri.
The Small Charity Index the first of its kind, which was created by the Foundation for Social Improvement (FSI) and launched in June during Small Charity Week at an event hosted by Minister for Civil Society Nick Hurd has collected data from 288 charities across England.
And according to its first quarterly review, which is published today:
- Around one in ten (9%) small charities in the capital say they fear closure in 2014
- Nearly two thirds (63%) of London-based small charities are experiencing an increase in demand for their services
- At the same time 14% of small charities in the capital have seen a drop in voluntary income
- Around a quarter (23%) dipped into their reserves in the last month
The increase in demand for the services of small charities in London is 6% higher than in the rest of the South East and while around a quarter of small charities in the capital used their reserves in the last month, the figure drops to 14% in East Anglia and just 6% in the Midlands.
And while around one in ten (9%) small charities in London indicate a risk of closure in the next 12 months, the figure drops to just 3% in the South West, while NO respondents in East Anglia reported a significant risk of closure.
One small charity in the capital struggling to cope with demand for its services is the BIGKID Foundation, which supports young people aged between 11 and 19 from all backgrounds through community and outreach work. Its team of 50 volunteers work in areas including Lambeth, Southwark, Hammersmith, Hackney and Wandsworth, teaching youngsters about leadership, what it means to be a leader, and the difference between good and bad leaders.
Shaninga Marasha, founder and CEO of BIGKID Foundation, said: “We are seeing a tremendous demand for what we do, and it’s such a shame that we are increasingly having to do this with fewer and fewer resources.
“Like many other small charities in London, we are facing a crunch every day we face difficult choices as to who we can help and who we just can’t.”
The FSI is the Soho-based small charity that supports thousands of small charities to keep their doors open, giving them the tools they need to support children, young people, men, women and families, both nationally and internationally. It provides £2.2m-worth of services delivered for free every year, and has an active membership of 2,600 charities and 3,000 individual members involved in the sector.
And according to its CEO Pauline Broomhead, it is vital that small charities in London who are fearful of closure in the current economic climate conduct a self-audit.
She said: “London’s small charities are urged to carry out a life stage assessment. If in fear of closure, book a free advice session at the FSI – these are available each month free of charge, and they will identify the areas at most risk, together with quick wins and longer term goals
“For so many parts of London, small charities are the glue that holds society together and without them to ‘fill the gaps’ left by statutory and other sources, those who need our help the most will suffer.
“They can thrive in the current climate across the capital, but they need the support, knowledge and tools to do so. The FSI is here to give them that support, share with the knowledge and provide tools for them to become self-sustaining.
“We can’t let small charities in London fail as they are part of the rich tapestry of the capital’s compassionate and caring society.”
All charities, regardless of size, want to see transformation in their area of need. We share that vision and work with all kinds of charities to make it a reality. We know smaller charities face particular challenges, sometimes lacking the resources larger charities take for granted. Smaller charities can find it difficult to respond to change – such as recruiting trustees, responding to community changes or seeing income fall – and their effectiveness can then be greatly reduced.
Hewitsons’ solicitors provide a comprehensive service to small charities, including governance, effective use of assets, changing objects, modernising your structure, dealing with property, collaborating or merging with others, and strategic planning. Recent changes in charity law make many of these modernising steps much easier.
If you know the issue you would like us to advise on then that’s fine and we would be happy to do so. However, if you’re involved in a small charity and have a particular concern as to its compliance or effectiveness, we offer a fixed fee assessment so you can find out if there are ways to improve this. We’ll discuss this in more detail if this interests you, but these are the essentials:
- The service is available to any charity with an annual income of less than £10,000 which has been in existence for more than five years
- The cost is £250 including VAT
- We will review your governing document, accounts, and answers to our short questionnaire
- We will provide you with a report with recommendations for improving effectiveness
- Once you have this report, you should be able to take some good decisions about your charity’s future
- If you want us to do any further work after the assessment we’ll give you a 10% discount on our fees.
Small charities fundraising training programme now open
The programme, worth over £100,000, will provide expert training to small charities from February to June 2016. It will help charities with an annual income of up to £1 million to generate more income to support their vital work.
Following a competitive tender process, we have selected the Foundation for Social Improvement (FSI), in partnership with the Small Charities Coalition, and GlobalGiving UK to run the programme.
They will provide training opportunities for small charities, from face-to-face training, to intensive one-to-one advice sessions, skilled volunteering matches and webinars. These will cover topics including:
- developing a fundraising strategy
- fundraising from trusts and foundations
- developing corporate relationships
Minister for Civil Society, Rob Wilson, said:
“This programme will enable small charities to enhance their fundraising know-how, giving them access to the resources they need. By signing up, they will be better placed to support their communities, increase their revenues and help us build a bigger and stronger society.”
How to get involved
For information about fundraising training you can:
Providers will also develop and share helpful fundraising training resources and toolkits to support small charities who might not be able to attend training.
13 Security Solutions for Small Business
Credit: Mikko Lemola/Shutterstock
Cybersecurity is no joke. Whether you have a website, online accounts or any type of Web-based infrastructure, you are at risk for a cyberattack.
Although the public typically only hears about cyberattacks against high-profile companies, banks and government websites, small businesses make prime targets for cybercriminals, competitors and disgruntled parties. Yet, due to their lack of resources, small businesses have the least-protected websites, accounts and network systems making cyberattacks a relatively easy job.
To help you protect your business, here are 13 small-business-friendly cybersecurity solutions to get you started.
When it comes to low-cost security solutions, you usually get what you pay for. Comodo is a global, award-winning security provider that offers free and affordable security tools that don t compromise on features and reliability. Solutions include: Comodo One, the company s free IT management platform that features Remote Monitoring and Management (RMM), Patch Management and Service Desk all in one place; Comodo Securebox to shield apps from malware-infected devices; and Comodo Advanced Endpoint to automatically prevent malware from entering networks. Small businesses can also enjoy free antivirus, free and paid SSL certificates, free Internet security, mobile device management, firewall protection, security for POS systems and many other services. [See Related Story:Cybersecurity: A Small Business Guide]
Looking for a single solution to cover all your bases? ESET lets you choose from a wide range of security bundles to protect your computers, mobile devices, USB drives, networks and servers. For instance, the ESET Small Business Security Pack guards Windows and Mac computers, as well as iPhone and Android phones, file servers and email accounts. The company also offers custom solutions that allows you to build the perfect security tool for your business. You can choose by product type, company size and industry. Choices include endpoint security, mobile security, remote management, two-factor authentication, encryption, file security, email security, virtualization security and more.
3. Cradlepoint NetCloud Engine (Pertino)
Virtualization and cloud computing offer many gifts, including the ability to access your desktop, files and other data anytime, anywhere using any device. Security concerns, however, can complicate the convenience. Cradlepoint NetCloud Engine. formerly Pertino, offers one easy, affordable and super-secure way to virtualize your network and your business. You ll enjoy a VPN decked with layers of security protection, such as multifactor authentication a combination of users ID, token (i.e. their device) and PKI-certificate fully cloaked private addresses, micro-segmentation, end-to-end encryption, access policies, industry-leading cloud security, data center protection and more.
4. Lookout Mobile Security
It s not just computers that are at risk for security breaches. Lookout Mobile Security is all about protecting your business from cyberattacks on phones and tablets. It works by predicting, anticipating and shielding businesses against all types of mobile threats, such as malware, data leakages and the risks associated with sideloaded apps and jailbroken devices. Lookout also gives you complete visibility over devices and offers advanced tools to manage risks, vet software and app vendors, investigate incidences and ensure compliance with security regulations and company policies.
According to one of the tenets of cybersecurity, you should create strong passwords for all your accounts and services. These days, even passwords based on your pet s name or your spouse s name and birthday come with risks. Random passwords are the way to go. Random.org features a random password generator that automatically creates strong, alphanumeric, case-sensitive passwords up to 24 characters long. Combine results or add your own touch for a super-secure password. You no longer have an excuse to use password, fluffy123 or other ridiculously easy-to-guess passwords.
As a small business, it always helps to know someone has your back. StaySafeOnline.org. powered by National Cyber Security Alliance (NCSA), is full of tools and resources to help small business owners protect their businesses, employees and customers from cyberattacks, data loss and other online threats. Small business owners can learn how to assess their risks, monitor threats, implement a cybersecurity plan and train employees. They ll also learn what to do after an attack, and how to report one to the proper authorities to recoup any losses and bring attackers to justice.
7. FCC Small Biz Cyber Planner 2.0
Cybersecurity can be overwhelming for small business owners. Want to cover all your bases, but don t know where to start? The Federal Communication Commission s (FCC) Small Biz Cyber Planner can guide you in the right direction. Just fill in your information, indicate your areas of concern, and the planner will automatically generate a custom cybersecurity plan with expert advice for your business. Areas covered include privacy and data security, scams and fraud, network security, website security, email, mobile devices, employees, and more.
8. Symantec for Small Businesses
Many cybersecurity solutions cater to enterprises and large companies, often resulting in sticker shock for small businesses. By contrast, Symantec offers comprehensive security packages built for the small business budget. From protecting your equipment to ensuring the privacy of your data, Symantec s small business protection suites include antivirus/antispyware, firewall and privacy protection; data-loss prevention, automated backups and fast disaster recovery; email scanning and filtering to prevent data leaks; virtualization support; and more.
Protecting your website doesn t have to cost a lot. The free CloudFlare tool essentially sits in front of a website and fights against malicious attacks, such as SQL injections and denial of service (DoS) attacks that can shut down your website. CloudFlare automatically detects attacks, blocks them and creates reports to keep you up to date. CloudFlare also evaluates visitors, assessing things like their reputations, IP addresses and other factors to determine legitimacy. Users can also block a range of IP addresses, choose security levels, set up firewalls and enable SSL security certificates for data encryption.
Large-scale distributed denial of service (DDoS) attacks have increased exponentially in the past few years. In essence, DDoS attacks overwhelm website resources, causing an outage that can last from minutes to days, and result in substantial financial losses. DDoS attacks are particularly disastrous for businesses that sell online. Protect your website with NSFOCUS. a DDoS mitigation provider that delivers an all-in-one cybersecurity solution for small businesses. Services include attack detection, defense and monitoring management to combat even the most sophisticated and high-volume attacks.
It s not just consumers who face the risk of identity theft. Businesses can fall victim, too. To protect your company, check out business identity protection services like CSID. This full-service solution offers everything from threat intelligence to fraud detection, as well as user and transaction monitoring, credit services, and data breach mitigation. And for businesses dealing with super-sensitive data, CSID also offers advanced authentication methods using global ID verification systems and voice biometrics.
12. HTTPS Everywhere
Make web browsing more secure with HTTPS Everywhere. a browser extension for Firefox, Chrome, Opera and Android Web browsers that encrypts communication while you surf major websites. Many websites use Hypertext Transfer Protocol Secure (HTTPS) communication to protect data when users log into accounts, make online purchases and complete other transactions. You can tell when a website uses this protocol because https:// appears in front of the URL. Nevertheless, they are typically limited to select webpages and are often combined with non-HTTPS protected pages, compromising your security. HTTPS Everywhere fills in the gaps and ensures the security of your Web browsing at all times.
Cybersecurity starts from the inside. A business can implement all sorts of cybersecurity measures, but if its employees don t get training to avoid cybertraps, cyberattacks are just a few clicks away. Social-Engineer.com helps organizations identify risk areas and how malicious attackers can exploit vulnerabilities to gain unauthorized access to infrastructures. Employees receive training using social engineering risks-assessments and tests that simulate real-life events and mimic attacks. Social-Engineer provides online and onsite training, and can customize programs based on individual needs and requirements.
The Best Small Business Merchant Accounts 2017
Merchant accounts are important in the 21st century as card payments supersede cash transactions. This can lead to many small businesses. in particular, facing some important decisions relating to merchant account contracts and their affordability and advantages. Fully grasping these issues is therefore key.
What are Merchant Accounts?
Put simply, merchant accounts are bank accounts that enable businesses to process card payments, whether they be online, mobile or face to face transactions. It works separately from your business and personal accounts and specialises in only card transactions.
How do They Work?
Once a payment has been entered, either through a card reader or online transaction, the payment is sent through a payment gateway to your merchant account. Each payment is checked to see if the card is stolen or the account has sufficient funds. If all is well, the funds are transferred into your business account. This typically takes a few days, depending on the card used, the type of account you have and the specific provider you have a contract with.
Get Merchant Account Quotes Tailored To Your Business – Start Here
What type of merchant account do you need?
How are They Tailored for Small Businesses?
Because small businesses provide a higher risk to the account provider, fees can be higher and restrictions placed, but the best suppliers also provide flexible contracts that are able to grow with a small business. There is little point in committing to a lengthy contract if it restricts growth.
The best suppliers also provide a high level of support and advice. This is partly because it is in their interest for your business to reach its potential. More transactions means higher profits for them, too.
Pros and Cons
A merchant account for a small business is a big decision. Small businesses have to consider every expense carefully as even a small alteration in their outgoings can be consequential for the business. Merchant accounts therefore tailor their services to allay these fears and offer bespoke packages for small businesses.
The first and most obvious advantage is the ability to accept payments from customers without cash. As most transactions are paid with cards these days, this is vital for most businesses.
With the popularity of card payments, and because the technology has been around for some time, there is also a credibility problem for some businesses that only deal in cash. A whole generation has known nothing else and this demographic is only going to grow.
Security is another area whereby card payments are beneficial. Credit card fraud has fallen dramatically over the last few decades, while handling large amounts of cash remains a risk.
You can also expand your businesses into other areas, with online payments opening up the possibility of trading globally. As small businesses rarely have the expertise in this area, Merchant account providers can help you set up payment gateways and software and also advise on security measures.
The main concern for small businesses relates to fees. Transaction fees can add up and if your business is not well established; these can be quite high. This can be combated in a few ways. Some cards are more expensive to process, such as American Express, and some small businesses refuse to accept them as a result.
You can also pass on the costs to your customers, but higher prices will have an effect on your custom. The common solution is a minimum value transaction, such as £10, making it more cost efficient if your contract requires a set fee per transaction.
Set up fees may also be a consideration, but the main outlay is purchasing a card reader, or several if necessary. This can be managed by hiring instead of purchasing the relevant devices, but another monthly cost may be off-putting for some.
Top 8 Small Business Merchant Account Providers
There are many merchant account providers available to small businesses, each with their own pros and cons, depending on your specific needs. Some of the most highly regarded include:
One of the largest providers in the UK, Sage offer competitive rates and accept all major credit cards. Their 24/7 telephone support line garners positive reviews from their customers and gives those without experience in card payments peace of mind.
Elavon provide merchant accounts that are tailored to suit various sizes of business across a variety of sectors, meaning small businesses can always find an account that suits their needs in the short term and can grow with them in the future.
Often described as more of a partner than an account provider, Barclays provide a high level of support for all merchant account types, including mobile, online and standard card payments.
One of the services Payleven provides that makes them so popular with small businesses is their no fixed rate or contractual obligation accounts. This allows small businesses to access card payments without committing to what are often costly and restricting contracts.
Based in Ireland, but providing services in the UK, AIB are an award winning, innovative and highly experienced provider of merchant accounts. In 2014 AIB processed over €30bn of payments, making them one of the most widely used merchant account services in the entire continent.
It was once calculated that First Data process almost 2,500 payments per second worldwide. Android and iPhone mobile pay capable, they are at the cutting edge of card payment technology, making them one of the most important providers for small businesses requiring new payments methods, such as nightclubs.
Another merchant account provider that offers bespoke packages to small businesses, Realex work with some of the largest eCommerce businesses in Europe, including Virgin Atlantic and Aer Lingus, making them one of the most highly regarded providers on the continent.
Adyen are known to be one of the most innovative card payment processing providers in the world. Providing a platform for mobile phone payments, Paypal and all major credit cards, they are well suited to small businesses that require international payment processing with a view to future changes in payment technology popularity.